Who: A FTSE 250 company

What: Stakeholders Interviews, Site Map, Contextual Interviews, Card Sorting, User Journeys, Personas, Wireframes, Prototypes, Usability Testing, Style Guide, CSS & SASS

Result: Reduced average call handling time by 40% and reduced training needs from 6 to 2 weeks.

Who: Global Bank

What: User Stories, Wireframes, User Journeys, Prototypes, Usability Testing

Result: Improved overall accessibility and usability

Who: Online Marketplace Business for Independent Traders

What: Stakeholder Interviews, Project Kickoff Meeting, Individual In-depth Interviews, Competitive Research, Personas, Sitemap, Wireframes & Sketching, Prototypes, Design Specification, User Testing Sessions

Result: Increased unique visitors by 30% every month and increased engagement.

Who: Independent Coffee Shop

What: Client Interviews, Wireframes, UI Design, Sketch, InVision

Result: Increased customer satisfaction